1. APPLICATION, DEFINITIONS & INTERPRETATION
1.1 These Conditions alone shall govern and be incorporated in every contract for the sale of Goods made by or on behalf of the Supplier with any Customer. They shall apply in place of and prevail over any terms or conditions, (whether or not in conflict or inconsistent with these Conditions), contained or referred to in any documentation submitted by the Customer or in correspondence or elsewhere or implied by trade, custom, practice or course of dealing unless specifically excluded or varied in writing by a director or other authorised representative of the Supplier and any purported provisions to the contrary are hereby excluded or extinguished.
1.2 Acceptance by the Customer of delivery of Goods shall (without prejudice to Condition 2 or any other manner in which acceptance of these Conditions may be evidenced) be deemed to constitute unqualified acceptance of these Conditions.
1.3 If, subsequent to any contract which is subject to these Conditions, a contract of sale of Goods is made with the same customer without reference to any conditions of sale or purchase such contract howsoever made shall be deemed to be subject to these Conditions.
1.4 In these Conditions the following expressions shall have the following meanings:
‘Conditions' means these terms and conditions of sale and supply;
'Customer' means the person firm or company who has requested the Supplier to provide Goods or with whom the Supplier contracts for the provision of Goods;
'Goods' means the goods, materials or equipment (including any part thereof, any instalment of the Goods or any parts for them), which the Supplier agrees to sell or supply to the Customer;
‘Supplier' means Smooth Print Ltd (Company Number 08797590) whose registered office is at Unit 2 Wilson Street, Thornaby-On-Tees, England, TS17 7AR.
2. QUOTATIONS, ORDERS AND ACCEPTANCE
2.1 A quotation by the Supplier does not constitute an offer and the Supplier reserves the right to withdraw or revise the same at any time prior to the Supplier's acceptance of the Customer's order.
2.2 The Supplier's acceptance of the Customer's order shall be effective only when confirmed verbally or in writing by the Supplier. No order submitted by the Customer shall be deemed to be accepted by the Supplier otherwise than in accordance with this Condition 2.2.
2.3 In the event that any quotation by the Supplier is found to contain an error or omission then the Supplier reserves the right to amend the same without any liability.
2.4 The Customer shall be responsible to the Supplier for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the Customer, and for giving the Supplier any necessary information relating to the Goods within a sufficient time to enable the Supplier to perform the contract in accordance with its terms.
3.1 The Supplier's prices for Goods are subject to change without notice. Subject to Condition 3.3, the actual price to be paid for the Goods will be as the current list price ruling at the time of despatch (plus the charges for carriage, packing and insurance which are payable in accordance with Condition 4).
3.2 All prices and other charges payable hereunder are exclusive of Value Added Tax, which shall be payable by the Customer at the current applicable rate.
3.3 The Supplier reserves the right, by giving written notice to the Customer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Supplier which is due to any factor beyond the control of the Supplier (such as, without limitation, any change in relevant legislation, foreign exchange fluctuation, currency regulation, alteration of duties, direct taxation, import duties, customs and excise duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods which is requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate information or instructions.
4. CARRIAGE AND PACKING
4.1 All orders will normally be consigned by road delivery. The Supplier is free to use the most economical means of delivering the goods. For certain low weight items the Supplier may use the Royal Mail for which no proof of delivery will be available.
4.2 When Goods are despatched by special carrier at the Customer's request, or in accordance with any other special instructions of the Customer, any costs of such carriage incurred by the Supplier will be charged on invoice to the Customer irrespective of the value of the order. The Supplier will use all reasonable endeavours to meet any special request for early delivery but accepts no liability whatsoever in this respect.
4.3 The Customer shall meet the cost of any special packaging requested by the Customer or any packaging rendered necessary by delivery by any means other than the Supplier's normal means of delivery.
4.4 The Customer shall unless otherwise agreed be solely responsible for the disposal of all packaging in accordance with all regulations (whether statutory or otherwise) relating to the protection of the environment (if any).
5. PAYMENT TERMS
5.1 Payment shall be made in full when ordering, unless special settlement terms have been agreed by the Supplier in writing.
5.2 If VAT is noticed on the Customer's order after the bill has been paid, the Customer is liable to pay the VAT in full before receiving any delivery of Goods. This applies even where VAT has not been applied automatically during the checkout process.
5.3 Any dispute or query in relation to the Supplier's invoice must be raised in writing by the Customer within 7 days of the date of the invoice to which any such dispute or query relates. After the expiry of the said period of 7 days the Customer shall lose its right to dispute or query any invoice and the invoice shall be payable in accordance with the terms of this Condition 5.
6.1 Every effort will be made to deliver on time, but any despatch or delivery dates mentioned in any quotation, order acceptance form or elsewhere are a best estimate and not of any contractual effect and no liability is accepted by the Supplier in respect of any failure to deliver on any particular date or dates. Time for delivery shall not be of the essence of any contract to which these Conditions apply and shall not be made so by the service of any notice and no liability will be accepted by the Supplier for any loss including economic or consequential loss or damages arising from delay in delivery or failure to supply or deliver by a quoted date.
6.2 Unless otherwise agreed in writing, (in which case an extra charge may be made) delivery will be to doorstep at the Customers address and the Customer will make arrangements for any additional transportation e.g. to a storage facility.
6.3 The Supplier accepts no responsibility for deliveries being missed due to non payment or failed payment. It is the Customers responsibility to ensure that full payment is made before delivery can take place.
6.4 Where a (third party) courier service is used the Supplier will endeavour to pass on tracking information. It will be the Customers responsibility to track the item and if necessary arrange collection from the courier depot should the delivery fail.
6.5 Unless agreed in writing the Customer shall unload and inspect the Goods immediately on their arrival at the Customer's premises. The Customer shall indemnify the Supplier against any and all claims liabilities costs or expenses arising as a result of the Supplier or its sub-contractors assisting the Customer in the unloading, loading or other removal of the Goods from the point of delivery.
6.6 If the Customer refuses or fails to take delivery of Goods tendered in accordance with the contract or fails to take any action necessary on its part for delivery and/or shipment of the Goods the Supplier shall be entitled to terminate the contract with immediate effect, to dispose of the Goods as the Supplier may determine, and to recover from the Customer any loss and additional costs incurred as a result of such refusal or failure (including without limitation storage costs from the due date of delivery).
6.7 Unless otherwise expressly agreed the Supplier may effect delivery in one or more instalments. Where delivery is effected by instalments each instalment shall be treated as a separate contract governed by these Conditions.
6.8 Section 32(2) of the Sale of Goods Act 1979 shall not apply. The Supplier shall not be required to give the Customer the notice specified in Section 32(3) of that Act.
7.1 The risk in the Goods shall immediately pass to the Customer on delivery of the Goods into the custody, care or control of the Customer or its employees, bailees or agents or to the carriers and the Customer thereafter shall be responsible for all claims, actions and losses arising out of or in any way associated with the Goods.
7.2 Any property of the Customer in or under the Supplier's possession or control and all property supplied to the Supplier on behalf of the Customer shall be held by the Supplier at the Customer's risk.
7.3 From the time of delivery until property in the Goods passes to the Customer in accordance with Condition 8 the Customer shall insure the Goods for their full value with a reputable insurance company. Upon request, the Customer shall use reasonable endeavours to have the Supplier's interest in the Goods noted on the insurance policy. Until property in the Goods passes to the Customer the Customer shall hold the proceeds of any claim on such insurance policy on trust for the Supplier and shall forthwith account to the Supplier with such proceeds.
8.1 Notwithstanding delivery and passing of risk, all Goods supplied by the Supplier shall remain the Supplier's absolute property until all amounts owing to the Supplier for the relevant Goods and any other Goods agreed to be supplied by the Supplier to the Customer, have been paid in full in cash or cleared funds.
8.2 Until property in the Goods has passed the Customer shall be in possession of the Goods in a fiduciary capacity and shall:-
8.2.1 not part with possession of the Goods otherwise than in accordance with Condition 8.6;
8.2.2 take proper care of the Goods and take all reasonable steps to prevent any damage to or deterioration of them;
8.2.3 keep the Goods free from any charge, lien or other encumbrance and store the Goods in such a way to show clearly that they belong to the Supplier;
8.2.4 notify the Supplier forthwith upon the happening of any of the events set out in Condition 19.1; and
8.2.5 give the Supplier such information relating to the Goods as the Supplier may from time to time require.
8.3 The Supplier reserves the right to repossess and re-sell any Goods to which it has retained title and the Supplier's consent to the Customer's possession of the Goods and any right the Customer may have to possession of the Goods shall in any event cease:-
8.3.1 if any sum owed by the Customer to the Supplier (whether in respect of the Goods or otherwise) is not paid to the Supplier by the date when it is due; or
8.3.2 upon the happening of any of the events set out in Condition 19.1; or
8.3.3 if the Customer commits a breach of any contract with the Supplier.
8.4 The Customer hereby grants an irrevocable right and licence to the Supplier and its servants and agents to enter upon all or any of the Customer's premises with or without vehicles during normal business hours for the purpose of inspecting and/or re-possessing Goods to which it has retained title. This right and licence shall continue to subsist notwithstanding the termination for any reason of any contract which is subject to these Conditions and is without prejudice to any accrued rights of the Supplier under such contracts or otherwise.
8.5 The Customer is licensed by the Supplier to process Goods to which the Supplier has retained title in such fashion as it may wish and/or to incorporate them in or with any other products subject to the express condition that the new product or products or any other chattel whatsoever containing any part of the said Goods shall become the property of the Supplier and shall be separately stored and marked by the Customer to show clearly that they belong to the Supplier. The Supplier shall hold the new product or products as trustee for itself and the Customer and the Supplier's interest as a beneficiary of the trust shall be equal to the total of all amounts owing by the Customer to the Supplier under any contract for the sale of Goods.
8.6 Whilst the Customer is in possession of the Goods with the Supplier's consent (but not otherwise) the Customer may in the ordinary course of its business sell the Goods or any new product or products produced with the Goods provided that:-
8.6.1 as between the Customer and its sub-buyer or customer the Customer shall sell the Goods as principal and the Customer shall not and shall not be empowered to commit the Supplier to any contractual relationship with or liability to the sub-buyer or customer or any other person;
8.6.2 as between the Supplier and the Customer, the Customer shall sell the Goods in a fiduciary capacity as agent for the Supplier; and
8.6.3 notwithstanding any agreed period of credit for payment of the price of the Goods the Customer shall pay the proceeds of such sales to the Supplier forthwith upon receipt.
The Customer acknowledges that as a consequence of its fiduciary relationship with the Supplier it is under a common law duty to the Supplier to hold the proceeds of any such sales on trust for the Supplier and not to mingle such proceeds with any other monies or pay them into an overdrawn bank account, such common law duty being unaffected by and wholly independent of the terms of these Conditions.
8.7 The Customer agrees immediately upon being so requested by the Supplier to assign to the Supplier all rights and claims which the Customer may have against its sub-buyers or customers arising from such sales until payment is made in full as stated above.
8.8 Notwithstanding the provisions of this Condition 8 the Supplier shall be entitled to bring an action against the Customer for the price of the Goods in the event of non-payment by the Customer by the due date even though property in the Goods has not passed to the Customer and/or shall have the right by notice to the Customer at any time after delivery to pass property in the Goods to the Customer as from the date of such notice.
8.9 Nothing in these Conditions shall confer any right upon the Customer to return any Goods sold or to refuse or delay payment therefor unless otherwise agreed by the Supplier.
The Supplier reserves the right to alter any details of products or Goods advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-scription and any resulting loss including economic or consequential loss or damages arising any such error or mis-scription.
10. QUANTITY VARIATION
The Supplier shall be deemed to have fulfilled its obligations pursuant to any contract by delivery of a quantity within 5% plus or minus of the quantity of printed Goods ordered and the Customer will be charged at the contract rate for the quantity delivered.
11. WARRANTY & LIABILITY
11.1 The Supplier shall not be liable to the Customer:-
11.1.1 for non-delivery unless a written claim is received by the Supplier within 3 days from the date of the Supplier's invoice or advice note, whichever is the earlier;
11.1.2 subject to Condition 10, for shortages in quantity delivered unless the Customer notifies the Supplier in writing of any claim for short delivery within 3 days of receipt of any Goods;
11.1.3 for damage to or loss of the Goods or any part of them in transit (where the Goods are carried by the Supplier's own transport or by a carrier on behalf of the Supplier) unless the Customer shall notify the Supplier in writing of any such claim within 3 days of receipt of the Goods or the scheduled date of delivery whichever shall be the earlier;
11.1.4 for defects arising from ordinary wear and tear, misuse, neglect, failure to follow the Supplier's instructions (whether oral or in writing), alteration or repair of the Goods without the Supplier's approval, abnormal working conditions, or wilful damage, or from circumstances over which the Supplier has no control, or from any drawing, design or specification supplied by the Customer;
11.1.5 for other defects in the Goods unless notified to the Supplier in writing within 7 days of receipt of the Goods by the Customer or where the defect would not be apparent on reasonable inspection within 3 months of delivery.
11.2 Where liability is accepted by the Supplier under Condition 11.1 the Supplier's only obligation shall be at its option to make good any shortage or non-delivery and/or as appropriate to replace any Goods found to be damaged or defective and/or to refund the cost of such Goods to the Customer.
11.3 The Supplier requires any printing and/or Goods to be returned in full before agreeing to reprint. If the Supplier deems the printing to be of sufficient quality, and within tolerance the Supplier reserves the right to return the Goods and refuse a reprint or refund.
11.4 The Supplier shall be under no liability under the warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment.
11.5 Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
11.6 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Customer are not affected by these Conditions.
11.7 Except in respect of death or personal injury caused by the Supplier's negligence (where such negligence is accepted by the Supplier or proved in a Court of competent jurisdiction), or liability for defective products under the Consumer Protection Act 1987, the Supplier shall not be liable to the Customer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for loss of profit, loss of opportunity, loss of contract or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Supplier, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods (including any delay in supplying or any failure to supply the Goods in accordance with the contract or at all) or their use or resale by the Customer, and the entire liability of the Supplier under or in connection with the contract for the supply of the Goods (whether in contract, tort or otherwise) shall not exceed the price of the Goods the subject of the contract, except as expressly provided in these Conditions. The maximum liability of the Supplier for damage to property arising directly from the Supplier's negligence (or that of its employees, agents or sub-contractors) in relation to the contract for the supply of the Goods shall be £1,000,000.00, where the other provisions of this Condition 11.7 do not, or are held not to apply to limit such liability.
11.8 Nothing in these Conditions shall be taken to exclude or limit or purports to exclude or limit any liability of the Supplier for death or personal injury caused by the Supplier's negligence or for fraudulent misrepresentation of the Supplier.
12.1 Notwithstanding the terms of Condition 11 above, the Supplier reserves the right to rectify defective work/Goods by reprinting and shall not be obliged to provide a refund.
12.2 The Supplier will credit the Customer's account if it deems, in its sole discretion, that a refund should be made.
12.3 If the Supplier offers to replace the Goods, the Customer must accept such an offer unless the Customer can show clear cause for refusing to do so.
12.4 If the Customer opts to have work re-done by a third party without reference to the Supplier, the Customer automatically revokes it's right to any remedy from the Supplier.
12.5 All defective work/Goods must be returned to the Supplier before replacement, if the subject work/Goods are not available the Supplier will assume that the Goods have been accepted and no replacement will be provided.
12.6 Any refunds provided in accordance with these Conditions will take 3 to 4 working days to complete once the Supplier, in its sole discretion, has agreed to refund. This process cannot be completed any faster.
13.1 The Customer may not cancel any order or part of any order once accepted by the Supplier without the written consent of the Supplier.
13.2 A 5% charge of the total value of the original order will be made on all cancelled orders plus a £10.00 charge to cover administration costs. Any costs incurred for work already carried out up to the date of written cancellation will also be charged and deducted before any refunds are made.
14. QUANTITY CHANGES TO ORDERS
Any changes in quantity ordered must be made in writing to the Supplier prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.
15. LICENCES, CONSENTS & INTELLECTUAL PROPERTY
15.1 If any licence or consent of any government or other authority shall be required for the acquisition, carriage or use of the Goods by the Customer the Customer shall obtain the same at its own expense and if requested produce evidence of the same to the Supplier on demand. Failure to obtain any licence or consent shall not entitle the Customer to withhold or delay payment of the price. Any additional expenses or charges incurred by the Supplier resulting from such failure shall be for the Customer's account.
15.2 Whilst every effort is made by the Supplier not to infringe any patents or trade marks or other intellectual property rights belonging to any third party, and whilst the Supplier is not aware that the supply to the Customer of the Goods, or the possession or intended use by the Customer of the Goods, would infringe any patent, trade mark, trade name, registered design or other intellectual property right of a third party, the Supplier takes no responsibility for the existence of such third party rights which may be so infringed and the Customer must assume the risk of infringement of the same. The Supplier reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable statutory requirements or, where the Goods are to be supplied to the Supplier's specification, which do not materially affect their quality or performance.
15.3 If the Goods are to be printed in accordance with a specification submitted by the Customer, the Customer shall indemnify the Supplier against all loss, damages, costs and expenses awarded against or incurred by the Supplier in connection with, or paid or agreed to be paid by the Supplier in settlement of, any claim for infringement of any patent, copyright, design, trade mark or other industrial or intellectual property rights of any other person which results from the Supplier's use of the Customer's specification.
16. ARTWORK AND PRINTING
16.1 The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for the Supplier pursuant to or in implementation of any contract with the Customer shall belong to the Supplier. The Supplier agrees that unless the Customer becomes in default of any obligation to make any payment to the Supplier, it will not reproduce any such items for any competitor in business of the Customer.
16.2 If the Customer is supplying artwork as "Print Ready" they will be responsible for making sure their artwork adheres to the Supplier's guidelines. Failure to provide artwork in the correct format will delay the order. Printing will not proceed until "Print Ready" artwork is supplied by the Customer.
16.3 All artwork is printed using CMYK unless otherwise requested by the Customer. Such a request will incur an additional fee. Spot colours, RGB colours etc will all be converted to CMYK before printing.
16.4 All design charges must be paid upfront.
17. DESIGN PROOFS
17.1 If the Supplier has not been given printing approval after 14 days a 5% charge of the total value of the original order will be made plus a £10.00 administration fee.
17.2 Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied Lamination or Varnish.
17.3 Please read all design proofs thoroughly as, once passed, they are deemed correct and ready to go to print, and the responsibility passes to the Customer. We will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout. We will not commence print until we have received written confirmation to go to print either by email, fax or post.
18. FORCE MAJEURE
18.1 The Supplier shall not be liable to the Customer for any loss or damage which may be suffered by the Customer as a direct or indirect result of the supply of Goods by the Supplier being prevented hindered delayed cancelled or rendered uneconomic by reason of circumstances or events beyond the Supplier's reasonable control ("force majeure circumstances") including but not limited to acts of God war riot strike lock-out trade dispute or labour disturbance accident break-down of plant or machinery fire flood storm difficulty or increased expense in obtaining workmen materials or transport or other circumstances affecting the supply of the Goods or of raw materials by the Supplier's normal source of supply or the manufacture of the Goods by the Supplier's normal means or the delivery of the Goods by the Supplier's normal route or means of delivery.
18.2 In force majeure circumstances the Supplier may in its sole discretion terminate any contract for the supply of Goods pursuant to these Conditions or cancel delivery of Goods to the Customer or may, with the agreement of the Customer, deliver Goods at an agreed rate of delivery commencing after any suspension of deliveries.
18.3 If due to force majeure circumstances the Supplier has insufficient stocks to meet all its commitments the Supplier may apportion available stocks between its customers at its sole discretion.
19.1 If the Customer (being an individual) enters into a voluntary arrangement or if a petition is presented for the making of a bankruptcy order against him or if he compounds with his creditors or if (being a company) an application for an order is made or a resolution is passed for the winding-up of the Customer otherwise than for the purposes of amalgamation or reconstruction (previously approved in writing by the Supplier) or if a meeting is called to approve the appointment of a liquidator to the Customer or if a petition is presented to the Court for the appointment of a liquidator to the Customer or if a receiver, manager, administrative receiver or administrator is appointed or a petition is presented to the Court for an appointment of an administrator to the Customer or over any part of the Customer's undertaking or if circumstances arise which might entitle the Court or a creditor of the Customer to appoint a receiver, manager, administrative receiver or administrator or which might entitle the Court to make a winding-up order or if the Customer takes or suffers any similar or analogous action in consequence of debt or commits a breach of any contract between the Supplier and the Customer the Supplier may without prejudice to any of its other rights stop any Goods in transit and/or suspend further deliveries to the Customer and/or exercise its rights under Condition 8 and/or by notice in writing to the Customer terminate any contract with the Customer.
19.2 Upon termination of any contracts pursuant to Condition 19.1 any indebtedness of the Customer to the Supplier shall become immediately due and payable and the Supplier shall be relieved of any further obligation to supply any Goods to the Customer pursuant to such contracts.
None of the rights or obligations of the Customer under these Conditions may be assigned or transferred in whole or in part without the prior written consent of the Supplier. The Supplier may assign any of its rights and obligations under these Conditions to any group company or other third party as it may determine in its sole discretion.
21. LIEN & SET OFF
21.1 The Supplier shall be entitled to a general lien on all goods and property owned by the Customer in the Supplier's possession (although the Customer may have paid for the same in full) in satisfaction of the whole or part as the case may be of the unpaid price of any Goods sold and delivered (as applicable) to the Customer under any contract. The Supplier shall be entitled to offset any sum or sums owing to it from the Customer against any sums owed by the Customer to the Supplier.
21.2 The Customer shall not be entitled to set off any amounts due from the Supplier against any one contract or against any other contract made with the Supplier.
22.1 The headings of these Conditions do not form part of the Conditions and shall not affect their interpretation.
22.2 Failure by the Supplier to exercise or enforce any rights under any contract subject to these Conditions shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement of such right at any time thereafter.
22.3 The Supplier reserves the right to cancel and/or delay performance of any contract in the event of material or persistent non-performance by the Customer in relation to any contract between the Customer and the Supplier.
22.4 If any of these Conditions or any other provision of the contract between the Supplier and the Customer is held by a court or other competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions or any contract and the remainder of the provision in question shall not be affected.
22.5 No party who is not a party to the contract between the Supplier and the Customer shall be entitled by virtue of the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Conditions/the contract.
22.6 Any notice hereunder shall be in writing and be deemed to have been duly given if delivered personally or sent by pre-paid first class post (airmail if to an address outside the United Kingdom) or fax to the party concerned at its last known address. Notices delivered personally shall be deemed to have been given when delivered, notices sent by first class post shall be deemed to have been given seven days after despatch (fourteen days if given by airmail) and notices sent by fax shall be deemed to have been given on the date of despatch. For contractual purposes, the Customer consents to receive communications from the Supplier electronically and the Customer agrees that all agreements, notices, disclosures and other communications that the Supplier provides to the Supplier electronically satisfies any legal requirement that such communications be in writing
Complaints must be made within 48 hours of receiving your Goods. Any complaints made after this time period are void of any right to refund or reprint.
24. GOVERNING LAW
Any contract to which these Conditions apply shall be governed by and construed in accordance with the Laws of England and the parties hereby submit to the exclusive jurisdiction of the English Courts.
Should you require any further information about our company please see our details below:
Unit 2 Wilson Street, Thornaby-On-Tees, England, TS17 7AR
Registered company in England & Wales number: 08797590
VAT Registration number: GB 261 0305 53