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OUR PHONE NUMBER: 01642 688400
 

Delivery Information

At Smooth Print we know just how important is it that print is delivered intact and on time. That's why we dispatch all orders with only reputable couriers, this includes (but not limited to) DPD, Royal Mail, FedEX and TNT. Depending on the product ordered and its weight/value, the courier we use may vary.

What is the cost of delivery?

We offer FREE standard delivery on all print items.

When will I receive my item?

All orders are printed and dispatched as soon as possible. If you need your order for a particular urgent date do contact us and we can prioritse your order if it permits.

Delayed Delivery  -  The 3 Most Common Reasons

1) Artwork does not correspond to number of printed sides requested. Please check you have purchased the right number of sides and your artwork corresponds to this. We always try to contact our customers if we believe they might have asked to have one side printed in error.

2) Address provided is incomplete. In order for us to arrange delivery we need the full address. This includes house name/number and postcode.

3) The artwork is poor quality or wrong size. We pride ourselves in producing quality products and aim for full customer satisfaction, which we do by using quality artwork. If there is any doubt you might not be happy with the result of the finished product then we will try and contact you to see if you can provide higher quality artwork.

Delivery Areas

Mainland UK

Your delivery will be sent via DPD, Parcelforce or Royal Mail etc, depending on size, weight and urgency of the item. The delivery service we use is at our discretion and your order will show the service used once dispatched.
Your order will be updated with a tracking number and you will receive an email of the ETA of your items to make sure you are available  when it arrives.

Scottish Highlands and Islands.

Some areas in Scotland may take up to 3 days for delivery.  

Northern Ireland and The Channel Islands.
Delivery to Northern Ireland and The Channel Islands may incur an additional charge dependent on weight and size of the carousel-item ordered, please contact us for more information if you wish delivery to this area.

PLEASE NOTE:  

Smooth Print cannot be held responsible for a failed delivery if the recipient is not at their home or work place to receive the item.
If a delivery is attempted and failed you will need to contact the delivery service to rearrange delivery of the carousel-item or collection at a convenient time.